Refund policy
Last updated on: 03 February 2026 • 12:13:34
At ECC SOLUTIONS PRIVATE LIMITED, we believe in maintaining transparency and customer satisfaction.
Our goal is to help every customer as much as possible, and we have therefore adopted a liberal cancellation and refund policy.
Please review the terms below to understand how cancellations, returns, and refunds are handled for orders placed through the Skill.College Store.
🛑 Order Cancellations
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Cancellation requests will be considered only if made immediately after placing the order.
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Once an order has been processed, communicated to the vendor, or shipped, we may not be able to cancel it.
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Requests received after dispatch or shipping initiation cannot be accepted.
Note: Once an order is handed over to our logistics partner, it enters the fulfilment process and cannot be cancelled.
📦 Return Rules Summary
To make returns simple and transparent, please note the following:
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✅ Returns accepted: Within 5 days of delivery.
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🚚 Return shipping: Customer is responsible for return shipping costs.
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💰 Restocking fee: 20% restocking fee applies.
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🏷 Final sale items: Items marked as final sale are not eligible for return.
⚠️ Non-Cancellable Products
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Cancellations are not accepted for certain product categories, including but not limited to:
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Perishable goods (e.g., food, flowers, consumables).
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Customized or limited-edition merchandise.
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Refunds or replacements may be considered only if the delivered product is defective or damaged upon receipt.
📦 Damaged or Defective Products
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If you receive a damaged, defective, or incorrect product, please contact our Customer Service Team within 3 days of receiving your order.
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Our team will review your request and may require photographs or videos for verification.
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After internal assessment and confirmation, an appropriate resolution — such as a replacement or refund — will be provided.
🧾 Product Not as Described
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If you feel that the product received is not as described on the website or does not meet expectations, please notify our Customer Service Team within 3 days of delivery.
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Upon review, our team will determine eligibility for return, exchange, or refund based on product condition and authenticity of the claim.
🧰 Products with Manufacturer Warranty
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For products covered under a manufacturer warranty, customers are requested to contact the manufacturer directly for support or replacement.
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The Skill.College Store is not authorized to override manufacturer warranty terms.
💳 Refund Process
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For all eligible refunds approved by ECC SOLUTIONS PRIVATE LIMITED, the refund will be processed within 7–10 business days from the date of approval.
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Refunds will be credited to the original payment method used at checkout (unless otherwise specified or required).
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Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
Processing time may vary depending on your bank or payment provider.
✉️ Need Assistance?
If you have any questions regarding cancellations, returns, or refunds, please contact our Customer Support Team:
☎️ +91 990 9990 086